You can request a return or exchange within 30 days of receiving the product. The returned product must be in the same condition in which it was received, therefore new and resalable, with tags attached and parts and components still present. Some product categories are excluded from this list (See Bulky product returns and Returns for Outlet Products).
It won't be possible to return goods that have been personalized (i.e.: rackets with custom stringing or grips applied, skis with bindings mounted ect..). Do not remove cellophane, covers, tags, or any other protective elements from racket handles, clothing, or shoes. Removing the warranty seal will make the return impossible. Of course, the manufacturer's warranty will still apply in case of factory defects.

You can make the request from your customer panel (if you have an account) or via the link HERE . Proceed with entering information. The procedure is automatic. Wait for a response from our team via email. We may request additional information.

Upon receipt of the product, we will evaluate the condition of the item and proceed with the refund within 24-48 working hours. The refund will be issued with the same payment method with which the order was placed.
In case of online voucher request, a coupon code of the return amount will be issued. The coupon does not expire.

We give you the possibility to return the product through our courier for 15 euros. A preferential price negotiated with our courier who guarantees a pick up on the desired day, parcel tracking, notification by sms / mail and insurance. The 15 euros will be deducted from the final refund. Alternatively, you can ship the product independently to our warehouse by tracked courier.

Any shipping or cash on delivery costs incurred during the order are not refundable, unless otherwise specified on the product page. Paypal can reimburse the expenses incurred for a specific request.

The first exchange of products with a price higher than 150 euros is free. For lower priced products there are 15 euros to be paid via Paypal, Scalapay or Bank Transfer. We will send the courier to proceed with the exchange.

If the product has a defect within the warranty date provided by the manufacturer, you can contact us on [email protected] and send the documentation. We will take care of presenting your case to the manufacturer. If the defect is found within 48 hours of opening the product and was easily visible at a first inspection, we will take care of the replacement.

The return of bulky products (treadmills, exercise bikes, cross trainers, foosball tables, table tennis tables, other game tables, skis, snowboards, or generally items with a volumetric weight of more than 15 kg) requires a fixed fee of 20 euros.

The products must be returned in conditions equal to those in which they were received , therefore " new and packaged ".
The product must be resalable online , therefore the packaging must be the same used for shipping (including packaging - where present - of the product itself).
The product must be 100 % functional unless there are problems already present from the parent company (to be reported immediately ).
Considering the value of the goods, shipments must be made by insured express courier.
We can directly book the courier for the return.
The return and shipping costs will be deducted from the refunded amount.
Any damage or shortcomings in the returned product will be charged to the customer in the event that there should be willful misconduct, negligence, voluntary or involuntary omission in the management of the product itself.
Products assembled and used by the customer cannot be returned, as the product would lose its "new" status.